Testimonials
Hi Chris,
I just wanted to thank you and your team for the great service I received yesterday. From the lovely man who came to collect my car and
for the condition it was returned in I can't thank you enough!
Kind Regards,
Sarah Ramasamy
(July 2010)
I bought a pre-owned Lexus ES300 at Lexus of Brighton recently, and took delivery of the car on Friday 4th June 2010.
Charlie Saracenco was the sales person who handled this sale.
This note is to inform you that Charlie provided exemplory service to me throuhout the process, starting from the initial inquiry right through to the delivery, and post delivery. I felt that he worked enthusiastically and professionally to coodinate all the activities to get the car ready, keeping me informed constantly. I was especially impressed by the fact that I was accorded a very high level of service even though my purchase was small in comparison to the much bigger sales that you handle.
Charlie is a credit to your organisation.
Based on this experience I would not hestitate to do further business with Lexus of Brighton, and would gladly recommend others to you.
Thank you Charlie !
Best regards,
Tom Thomas
(June 2010)
Thank you for the level of service you provided. I had a colleague with me the other day when your aftersales people rang to check everything went ok, and he couldn’t believe the level of care Lexus gave to their customers! You make having a car serviced very easy.
Thank you!
Regards
Sue
(May 2010)
I want to highlight and share my enjoyable experience in buying a Lexus RX 350 from you last month. I found the sales experience to be very professional and friendly. I had already decided on buying a Lexus but talking to you re-enforced my belief (the informal advice that you gave me also helped). The sales cycle was painless and the price negotiation was quick and fair. The service in terms of the paperwork was quite prompt. The attention to small details was outstanding (flowers and the bottle of wine at the time of purchase was a surprise).
I am now glad that I made the right choice because the Lexus I am driving is very enjoyable. From my perspective, the sales service that I got from you was world class and it complements the quality of the car.
thanks,
Rohit
(April 2010)
Just a short note to once again thank you for your as usual professional service with regards to us buying our second Lexus through you and Lexus of Brighton. Being in an industry myself that also requires a high level of service I compliment you on the level that each of your departments reaches.
Regards
John Clark
(April 2010)
Being in the service industry myself, I must say that from the first time I walked through the doors of your dealership about a year ago I knew that when I buy a vehicle from you it would be a good experience.
I met Louise Moore and she helped me out and kept in contact with me, listening to my needs and not being the typical stereo type pushy car sales person, but rather a highly professional sales person. When the time came I came straight back to Lexus of Brighton spoke to Louise and gave her an idea of what I wanted to achieve, and within no time a deal was done, Iam now the proud and happy owner of a beautiful Lexus IS. My purchasing experience and so far after sale follow up was amazing, you guys really do it right. Working in one of Melbourne's top Real estate Agencies and knowing how we strive to get it right and make the buying and selling experience for our vendors as stress free as possible, I relate my experience with your company as a benchmark.
Thanks again, I will always recommend Louise and your company and look forward to a long and mutually beneficial relationship.
Kind regards,
Glenn Bricker
(March 2010)
I am writing to tell you how impressed I am with Scarlett Wilson.
I had my car serviced this week, and had requested 2 new casings for my car keys. When the keys were not ready by the end of the day, Scarlett called me and offered to drop the keys off to me herself on her way home from work the next day. She subsequently dropped the keys off and even came inside with her screwdriver to swap the parts over.
I think that this was a very considerate thing for her to do in her own time after work. This was above and beyond the call of duty. So thanks again to Scarlett for excellent customer service.
Regards,
Nicole Bailey
(March 2010)
I thought I would drop a quick note to say Mark and I are thoroughly enjoying our new car. It has exceeded all our expecations!
I also wanted to say that it was a pleasure to deal with you. You were highly professional, very customer focused and really worked closely
with us to ensure all our pre sale expectations were met. We will no doubt recommend you and your dealership in the future.
Kind regards
Laura & Mark
(February 2010)
Just a quick email to say thank you. The service was fantastic, i'm very happy & so impressed with Brighton Lexus Services & your professionalism. Definitely will spread the word.
Kind Regards,
Kevin Phan
(January 2010)
Just wanted to let you know how impressed I was with the service I received on my RX 350, especially from Sara Prasad. The car itself is brilliant but Sara’s extra care efforts were exemplary. I had a loan car that I couldn’t get back at the agreed time and Sara was able to make alternative arrangements that suited my schedule without any fuss or hassle for me.
Based on my experience, you are lucky to have her on the team.
Best regards
Tim Fawcett
(January 2010)
Just wanted to pass on my thanks to the team who organised and participated in the recent drive day at Sandown.
I've not been part of anything like this before and had a great time.
Kind regards
Robert Douglas
(October 2009)
Thanks for a wonderful evening last night.
Greatly appreciated.
Regards,
Rachel & Tom Winter.
(October 2009)
Thank you and Lexus of Brighton for the wonderful evening we enjoyed last night with diner and the show. Your organisational efforts are much appreciated!
Jeremy Ryan
(September 2009)
My sincere thanks to yourself and all who put on the Girls Day Out at Southern Golf Club yesterday. My guest and I had a most enjoyable time.
Even though we didn't manage to win one of the many prizes we felt like winners with our lovely goodies bags, the top quality golf
umbrella and all the attention...especially the massage! Added to this, a delightful lunch.
Thank you all at Lexus Brighton. You made our Friday very special.
Bev Eddy
(September 2009)
My car was serviced yesterday with a recall on the warranty. I was very impressed with every aspect of your service. Having been associated with the motor industry for 40 years through my husband I really appreciate the high level of professionalism at your dealership.
With thanks
Trish Bainbridge
(September 2009)
Mary and I just came home from Grossi Florentino and Chicago and want to thank you very much for a most enjoyable evening.
Regards
Richard
(September 2009)
Just wanted to thank you and Lexus of Brighton for the night at Grossi and Chicago both Daniella and myself enjoyed every minute of it.
Best Regards
Ivor Winik
(August 2009)
Ian and I wish to express our thanks and appreciation to you and Lexus following the repair of our automatic tailgate. We have always been and continue to be very impressed with the after-service we have received from Lexus and the advisors, like yourself, in the service department. It is always a pleasant and hassle-free experience when returning to Lexus for the service of our vehicle.
Many thanks once again.
Kind regards,
Ian & Laura Rossborough.
(May 2009)
Graeme Wolf
(May 2009)
I just wanted to personally say a big thank you to you and Lexus for being a part of our fete, it was a fantastic day. Your car certainly provided a splash of colour and focus for our sustainability marquee!
Your support is greatly appreciated.
I wish you all the best of luck with your hybrids, and look forward to future innovations!
Best regards,
Liam Kelly
(May 2009)
Thanks for your email. The pleasure as they say is all mine. I love that car, it isn't driving, it is an absolute driving experience. I get into it with a million things on my mind, & I get out with a huge smile on my face...
If people aren't driving a Lexus as I see it, then they are cutting themselves short. This is my fourth. Thanks again, & feel free to use this email to illustrate to prospective new clients, what they should expect should they see the wisdom in purchasing a new Lexus from you guys.
Regards,
James Kerr
(April 2009)
The first is to say thanks for the invite to your initial launch of the new generation RX350, we have been waiting for the new RX for what seems a long time and to be among the very first to see it last week was great.
The second thing to pass on my admiration for the truly superb way in which Josh conducted "the sales spiel" as he took our group through the car’s features. I don't think I have ever heard someone with so much enthusiasm and passion for the product range that Josh does.
I know when we bought both Sabrina’s and Genevieve’s IS250s that he was a fountain of knowledge about the cars and a mountain of help in the months since, nothing ever seems to be too much trouble for him.
I look forward to chatting with you in the next week or two as I work my way through the steps that will makes us both happy for me to drive away in a new NG RX350.. making it probably the 7th or 8th Lexus from your dealership
Cheers
John McIlwaine
(March 2009)
Just a brief note to express our appreciation of your efforts in organising the wonderful Billy Elliot weekend with all it’s traps and trimmings. My wife, Moselle, is not a golfer however she was delighted to share in the benefits of winning your prestigious tournament which by the way is a totally well organised and enjoyable day in its own right regardless of any personal triumph along the way.
In closing, let me compliment your Company on it’s continued high standards as the service from all personnel I have had contact with since purchase of my vehicle has been outstanding.
Good luck in your role and please pass on my best wishes to Suzanne and Daniel in their quest to expand the Lexus team and thank them once again for their hospitality.
Kind regards,
Barry Faiman
(February 2009)
A strong focus on customer service seems to be a rare trait these days and it is very refreshing to deal with someone like you who is undoubtedly committed to ensuring total customer satisfaction.
Regards,
Ron Pettenuzzo
(January 2009)
I recently purchased my second Lexus from your dealership and would like to pass on my thanks for the experience your team offers.
On both occasions I have been looked after by Josh and I couldn’t fault him. I know from running my own sales staff you rarely get to hear about the positive experience of a customer so I wanted to send you this quick note and give Josh the credit he deserves.
Cheers
Rod Sutton
(January 2009)
Wanting to express how happy i have been with one of your staff members Ali.
Ali has assisted us in every way possible to ensure that we are happy with the service provided. Ali is very prompt and thorough, he is a great attribute to the company and we look forward to be dealing with him in the future.
Thank You Ali
Anthony & Jackie Ibrahim
(December 2008)
I am the very happy and proud owner of a GS 430 purchased from Lexus of Brighton.
I am retired having been in Sales and Marketing with two American corporations therefore I am always looking for sales and service excellence which I received in abundance from the staff I had contact with at Lexus of Brighton.
Bernard was our first contact with Lexus of Brighton, a beaming smile with a warm welcome and the offer of coffee. The fact that no mentions of cars was made impressed my wife Elaine immensely. Ian responded to my initial email enquiry very quickly and set up an appointment. He took me through the features and the benefits of the vehicle and was most professional in handling any questions I asked and his product knowledge is terrific. Costa briefed us on the features of the vehicle before our test drive and also looked after us when we called in for a further test drive on Ian’s day off. The enthusiasm displayed for the product was very evident.
Jared took me through the delivery process on Saturday which covered every part of the technology of the vehicle and answered all questions, was most patient and sold the Lexus experience perfectly.
Glenys was the last contact in the process and had previously discussed insurance with me. This was completed in a most relaxed, professional and friendly manner.
Daniel you have a fantastic culture of customer service at Lexus of Brighton. The staff at all stages of the purchase are simply magnificent. My wife who is not a car person said “I believe everything that Ian told us about the vehicle and Lexus”, and we had no hesitation in making the decision. This process was most enjoyable, meeting professional, warm, knowledgeable and committed staff and ending up with an amazing vehicle.
Wishing all at Lexus of Brighton a very happy Christmas and a terrific 2009.
Regards,
John Rae
(December 2008)
Thank you for helping me realise my dream.. the car is fantastic!
I loved the flowers, it was a nice gesture on behalf of you and the Lexus team, it made everything more special.
Your service was excellent and the future customer care that will be offered to me and my new car from Lexus is great and I'm glad to have purchased the car from you...
Cheers
Lidia
(December 2008)
Thank you SO much for the bottle of wine and the absolutely fabulous flowers which arrived safe and well yesterday!
I also want to thank Ian and Glenys for their kind help and courteous manner and for just being so terrific in helping Darrell and myself...
It was great to receive such wonderful, happy and friendly service. You are all a credit to Lexus and if I ever get enough money or the opportunity I will be buying one also!...
Have a great day to all your lovely kind folk in Lexus Land...:)
Angela Jennings
(November 2008)
I am writing to than you and your staff for your generous hospitality at the Lexus Golf Tournament at Southern Golf Club on Monday 22nd September 2008.
My husband and I thoroughly enjoyed the day and would like extend our congratulations to all involved for the warm welcome and excellent organisation of the day.
Your sincerely
Helen Smith
(October 2008)
Thank you and "your team" at Lexus for a most enjoyable golf day at the Southern Golf Club on 12th September. It was a lot of fun, with good company, entertianment and food.
All the best to you all at Lexus of Brighton.
Regards
Louise Griffiths
(October 2008)
Peter Wathen
You were fantastic. Thank you for doing such a professional job with my group this morning. We debriefed the morning all the way back on the bus and the feedback about your professionalism, expertise and knowledge was all commented on by the whole team. They particularly enjoyed your personal approach and the pride you have in Lexus of Brighton.
Regards,
Keith Abraham
People Pursuing a Passion
Certified Speaking Professional P/L
I dropped in on Saturday on the off chance you may have been in...to get a little help with some issues on the GS460 – hence the reason for the note. Josh helped me out and I must say he was absolutely fantastic. Not only did he resolve the electronic issues for me but he offered to get the car washed as well while I waited with a nice coffee and chatted with your staff who were all, as always, welcoming and thoughtful. Please pass on my thanks once again to Josh.
Regards
Stephen Kelly
Chief Financial Officer and Company Secretary
SMS Management & Technology
P.S. Thank you for the flowers and wine, they were a beautiful touch, it completed the transaction on a very very happy note. Thank you again, it was greatly appreciated.
Kind Regards,
Emilia Hegazy
Just a note to express our appreciation of your assistance in purchasing our Lexus. At all times, you demonstrate courtesy and professionalism.
We will catch up with you all on "Service Days."
Please accept our sincere thanks.
The Alexanders
GS300
P.S. Many thanks for the beautiful bouquet and the wine
Thanks for your wonderful service and support yesterday.
You (and your team...the mechanics, et.al.) exceeded all our expectations. We REALLY appreciated the attention to detail and care you gave us and our car.
Thanks also for the loan car - it was brilliant.
We look forward to working with you in the future and seeing you all at our 30,000Km service.
Best Wishes
The Sutherlands
(Sally, Andrew, Nicholas and William)