we'rehere for you
At Lexus, we remain passionate about upholding the highest standards of care and service. Our number one priority is the health and safety of our employees, dealers, customers and everyone connected with our business and communities. We will keep you informed about these changes and any new developments that take place.
Sales
Our Dealers have implemented new hygiene and social distancing standards so that they may continue to offer a full range of services.
Video conferencing and other contactless sales and delivery services may also be available.
Global vehicle demand, supply chain disruptions and parts shortages caused by the COVID-19 pandemic are impacting the production and delivery time of new Lexus Vehicles. Read the frequently asked questions to learn more or contact your preferred Lexus Dealer.
Service
Our service centres have implemented a range of new safety, hygiene and cleaning standards which allow them to continue to offer a full range of services.
Your preferred Lexus Dealer may deliver a Service Loan Car1 to you when you need to service your vehicle, so you don't need to visit the dealership. Our Service Loan Cars are regularly sanitised.
COVID-19 FAQs
Is my dealer open?
The operations of some Showrooms may currently be restricted.
Please contact your preferred Lexus dealer to check their operating hours and what services are available before visiting.
Our Showrooms have implemented new hygiene and social distancing standards so that they may continue to answer any enquiries. Video conferencing and other contactless sales and delivery services may also be available.
We ask that you please call or email you preferred dealer instead of visiting them if you are feeling unwell.
Can I still service my vehicle?
The operations of some Service Centres may currently be restricted.
Please contact your preferred Lexus dealer to check their operating hours and what services are available before visiting.
Your preferred Lexus dealer may deliver a Service Loan Car1 to you when you need to service your vehicle, so you don't need to visit the dealership. Our fleet of Service Loan Cars is regularly sanitised for your convenience.
Lexus DriveCare continues to operate.
What if I don't want to visit a dealership?
If you are unable to visit a dealership, or would prefer not to at this time, you will find that you can still access information and services online and over the phone.
Whether you want to explore the potential of owning a Lexus, or purchase a new or pre-owned vehicle, this entire process can still take place on your own terms.
Detailed vehicle brochures are available for download or order on our website, and the Build and Price tool allows you to customise your preferred Lexus vehicle.
You can explore financing options with the online Finance Calculator and seek out a personalised finance rate3 by contacting your preferred Lexus dealer to discuss financing with Lexus Financial Services.
If you wish to test drive a Lexus, you may be able to have a test drive vehicle delivered directly to your door so that you can experience it in your own time, in your own space. Contact your preferred Lexus dealer to discuss your options.
Is Lexus DriveCare roadside assistance still available?
I'm experiencing hardship. Who can I contact?
We are committed to assisting our customers. If you are a Lexus Financial Services Customer experiencing hardship as a result of COVID-19, please visit our Financial Hardship page.
