we'rehere for you
things are changing, but our
commitment to you remains the same
A MESSAGE FROM AKIO TOYODA
Lexus are here for you while you stay at home. Our dealers remain available to help and support you.
At Lexus, we remain passionate about upholding the highest standards of care and service. Our number one priority is the health and safety of our employees, dealers, customers and everyone connected with our business and communities. We will keep you informed about these changes and any new developments that take place.
Service
Service centres remain open in ACT, NSW, NT, QLD, WA, SA and TAS.
If you are in VIC, Service Centres are open to provide routine maintenance (i.e. logbook and scheduled maintenance) for vehicles that are due for a service based on the vehicle maintenance requirements as detailed in the Service booklet in order to keep your vehicle safe and roadworthy, and to protect the occupants of your vehicle.
If your Lexus needs a service, your preferred Lexus dealer may pick your car up, deliver you a Service Loan Car1, and return yours thoroughly cleaned inside and out.
Sales
Showrooms remain open in ACT, NSW, NT, QLD, WA and SA.
If you are located in VIC, please contact your preferred Lexus dealer to confirm what services are available.
Our dealers have implemented new hygiene and social distancing standards so that they may continue to answer any enquiries. Video conferencing and other contactless sales and delivery services may also be available.
Lexus Financial Services are also available to help and offer certainty in uncertain times.
Who to contact for advice
You may phone or email your preferred dealer for any enquiries and continued support. Video conferencing options may also be available.
COVID-19 FAQs
Is my dealer open?
Showrooms remain open in ACT, NSW, NT, QLD and SA.
If you are located in VIC, please contact your preferred Lexus dealer to confirm what services are available.
The expectations and needs of our customers have changed, and so has our service.
We have adopted measures in line with best-practice advice from government and health authorities, including increased cleaning and hygiene. Dealerships are also implementing social distancing guidelines.
For the wellbeing of our staff and customers, we ask that you please call or email your preferred dealer instead of visiting them if you are feeling unwell.
Can I still service my vehicle?
If you are located in VIC, please contact your preferred Lexus dealer to confirm what services are available.
Your preferred Lexus dealer may deliver a Service Loan Car1 to you when you need to service your vehicle, so you don't need to visit the dealership. Our fleet of Service Loan Cars is regularly sanitised for your convenience.
Lexus DriveCare continues to operate.
What if I don't want to visit a dealership?
If you are unable to visit a dealership, or would prefer not to at this time, you will find that you can still access information and services online and over the phone.
Whether you want to explore the potential of owning a Lexus, or purchase a new or pre-owned vehicle, this entire process can still take place on your own terms.
Detailed vehicle brochures are available for download or order on our website, and the Build and Price tool allows you to customise your preferred Lexus vehicle.
You can explore financing options with the online Finance Calculator and seek out a personalised finance rate2 by contacting your preferred Lexus dealer to discuss financing with Lexus Financial Services.
If you wish to test drive a Lexus, you may be able to have a test drive vehicle delivered directly to your door so that you can experience it in your own time, in your own space. Contact your preferred Lexus dealer to discuss your options.
I'm experiencing hardship. Who can I contact?
We are committed to assisting our customers. If you are a Lexus Financial Services Customer experiencing hardship as a result of COVID-19, please visit our Financial Hardship page.
