Gianni & Terri Daminato
Well what can we say but "Unbelievable" is the word that best captures the experience and professionalism that we encountered to-day in taking delivery of our new Lexus IS350 F Sport.
We were thoroughly "blown away" by the attention and detail that lavished upon us. You and your staff did make us fill like "Lexus Family".
All we can say is Thank you Bernard & Nicole.
Bernard in particular, you have left us with a buying experience that we will never forget, one that is unrivalled and to be commended.
The vehicle is fantastic but the "cream on the cake" is the "outstanding service and attention from yourself and Lexus of Brighton.
We will absolutely have no hesitation recommending yourself & dealership and look forward to our next purchase.
Your Friends Always
I'd sincerely like to thank you very much for your total and absolute professionalism, personal, caring and welcoming approach, and attention to every finite detail in the purchase and delivery of my new Lexus IS250C.
I have no hesitation in unconditionally and highly recommending you, your dealership ,your motor vehicles and the "Lexus of Brighton experience" - ranking the above,No.1 by a long way in my 39 1/2 years of motoring and buying motor vehicles !
I'm happy to be an ambassador, and for you to use this testimonial, in any capacity you feel I may be of benefit to you, your company and your products in the future.
Thank you sincerely once again!
To Payam and Daniel
Congratulations on developing ALL of your teams to such an outstanding appreciation of the Customer and providing SUPERIOR (may I say, unequalled?) service.
I have only ever personally experienced this in one other organisation and that is APPLE - widely regarded by many as the world benchmark for Customer Satisfaction studies.
LEXUS embodies the concept of "the Voice of the Customer" and your Dealership embodies LEXUS - I cannot say any more without sounding like I'm "gushing" - but,
THANK YOU! THANK YOU, so much.
Payam - all of your staff deserve a special thanks; I know it is their job, but each of them performs their duties and customer responsibilities so well and with a minimum of fuss and a maximum of customer focus. They make the entire Lexus experience so rewarding for us as customers. Please reinforce my personal thanks to each and every one of the team - if I have missed anyone, I apologise, but my thanks go to all of you for your outstanding efforts.
This is our fifth LEXUS purchased from Lexus of Brighton - some (like this one) NEW, some USED and even a Demonstrator... I am confident it will not be our last.
Thank you from both Mallory and myself for introducing us to the wonderful Lexus brand, and ensuring we come back again, and again, and again.