Testimonials

Testimonials

Gianni & Terri Daminato

Hi Bernard.

Well what can we say but "Unbelievable" is the word that best captures the experience and professionalism that we encountered to-day in taking delivery of our new Lexus IS350 F Sport.

We were thoroughly "blown away" by the attention and detail that lavished upon us. You and your staff did make us fill like "Lexus Family".

All we can say is Thank you Bernard & Nicole.

Bernard in particular, you have left us with a buying experience that we will never forget, one that is unrivalled and to be commended.

The vehicle is fantastic but the "cream on the cake" is the "outstanding service and attention from yourself and Lexus of Brighton.

We will absolutely have no hesitation recommending yourself & dealership and look forward to our next purchase.

Your Friends Always

Neil Mackay

Dear Payam,

I'd sincerely like to thank you very much for your total and absolute professionalism, personal, caring and welcoming approach, and attention to every finite detail in the purchase and delivery of my new Lexus IS250C.

I have no hesitation in unconditionally and highly recommending you, your dealership ,your motor vehicles and the "Lexus of Brighton experience" - ranking the above,No.1 by a long way in my 39 1/2 years of motoring and buying motor vehicles !

I'm happy to be an ambassador, and for you to use this testimonial, in any capacity you feel I may be of benefit to you, your company and your products in the future.

Thank you sincerely once again!

Michael T

To Payam and Daniel 

Congratulations on developing ALL of your teams to such an outstanding appreciation of the Customer and providing SUPERIOR (may I say, unequalled?) service. 

I have only ever personally experienced this in one other organisation and that is APPLE - widely regarded by many as the world benchmark for Customer Satisfaction studies.

LEXUS embodies the concept of "the Voice of the Customer" and your Dealership embodies LEXUS - I cannot say any more without sounding like I'm "gushing" - but, 

THANK YOU! THANK YOU, so much.

Tom Thomas

Payam - all of your staff deserve a special thanks; I know it is their job, but each of them performs their duties and customer responsibilities so well and with a minimum of fuss and a maximum of customer focus.  They make the entire Lexus experience so rewarding for us as customers.  Please reinforce my personal thanks to each and every one of the team - if I have missed anyone, I apologise, but my thanks go to all of you for your outstanding efforts.

This is our fifth LEXUS purchased from Lexus of Brighton - some (like this one) NEW, some USED and even a Demonstrator...  I am confident it will not be our last.

Thank you from both Mallory and myself for introducing us to the wonderful Lexus brand, and ensuring we come back again, and again, and again.

Cheers

Winnie A

Dear Chris

Hope all is well with you and your team!

Thank you once again for the fantastic service to our car today! As usual, your team is amazing esp. the communication skills. They are all very efficient, polite and pleasant. What a pleasure to dealing with them!!

Your professional team is also one of the reasons for my husband and I to purchase this car through Lexus of Brighton!!!

Thank you again and keep up the great work!

Have a great evening!

Cheers

Jenny

Good afternoon Lloyd

I just wanted to say thank you for the exceptional service I received from yourself and Lexus of Brighton.

Bringing the car to my home in Lilydale for me to view, by far exceeded my expectations and brought service to a new level, and I am extremely happy with my car.

Each time I have come to Lexus of Brighton everyone has been very helpful and no request has been too difficult.

Lloyd you are a credit to Lexus with your friendly  and courteous manner, and I look forward to seeing you when the car mats are ready.

I can definitely see the difference between a Lexus Dealer and a Diamond Lexus Dealer, as I have previously dealt with other Lexus Dealerships - there is no comparison.

Once again thank you very much

Kind regards

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